Taylor Baird is a Senior Analyst with CSL and brings with her eight years of experience in market research. Before joining the CSL team, Ms. Baird worked at Southwest Airlines. She was responsible for the reporting and dissemination of Southwest Airline’s Net Promoter Score survey data that was answered by nearly 500,000 fliers each year. Ms. Baird started out as a Client Services Research Manager with Toluna, and quickly learned how to analyze and validate large quantities of data rapidly and accurately as well as questionnaire writing and design.
Ms. Baird is responsible for researching, writing and presenting feasibility studies for clients who are evaluating the possibility of developing convention, sports or entertainment facilities. She graduated from Sam Houston State University with a Bachelor of Business Administration and Marketing.